Shipping policy

Shipping & Order Changes Policy
We work closely with our fulfilment partner, Huboo, to ensure your order reaches you quickly and smoothly.

Order changes and cancellations
You can cancel or edit your order any time before it is locked for shipping by Huboo. Once Huboo marks an order as locked, it means it has entered the fulfilment process and can no longer be changed or stopped before dispatch.

If your order is already locked or shipped
If your order has been locked for shipping or already sent, don’t worry. You still have options:

• You may refuse delivery when it arrives, or
• You can accept the delivery and contact us for return instructions

Once the order is returned to us, we’ll process your refund promptly in line with our returns policy.

We always aim to be fair and supportive. If you’re ever unsure about your order status or timing, please reach out as soon as possible and we’ll do our best to help.